Frequently Asked Questions
- Shipping Information
- Each item is carefully checked prior to sending to ensure it reaches our stringent quality-control standards. Your items is then packaged in our custom-made, recycled cardboard boxes and dispatched from our warehouse as soon as possible (within 1 - 2 business days).
Your order will be sent via Registered International Air Mail or Registered Australia Post if you reside within Australia. You will be emailed by a Happy Cow staff member once your item has been dispatched.
Please check your order confirmation email in order to ensure that we have been provided with your correct shipping address.
IMPORTANT: Happy Cow ships to many different countries and thus we cannot be aware of the customs charges or duty applicable in each country. Any charges incurred once your purchase has left Australia are your responsibility. Happy Cow recommends investigating what (if any) custom charges are applicable to your purchase, prior to placing your order.
How much does regular shipping cost (in AUD)?
Within Australia: $8.50 for one item / $12.50 for multiple items / Free when you spend above $250
United States, Canada & Middle East: $12.50 for one item / $17.50 for multiple items / Free when you spend above $250
All Other Locations: $14.50 for one item / $18.50 for multiple items / Free when you spend above $250
How much does express shipping cost (in AUD)?
Within Australia: $14.00 for one item / $17.50 for multiple items
United States, Canada & Middle East: $41.50 for one item / $47.50 for multiple items
All Other Locations: $41.50 for one item / $47.50 for multiple items
Shipping estimates can be found on the first checkout page.
- Privacy & Security
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Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. By providing information to Happy Cow we assume you are interested in offerings from Happy Cow, thus your email address may automatically be added to our mailing list. You are free to unsubscribe from the mailing list at anytime.
Cookie/Tracking Technology:
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. he information is not provided to these (or any) companies for marketing purposes. When making a purchase through Happy Cow, your IP address is stored in case of fraud.
Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Happy Cow uses 128bit security to ensure your security is not compromised.
- Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: admin@happycow.com.au
By Phone: +61 3 9348 0012
We reserve the right to make changes to this policy. Any changes to this policy will be posted
- Returns & Replacements
- We love coming to work everyday and sharing all the fun and practical Happy Cow products with people from around the world. We work very hard to satisfy each and everyone of our customers, we believe everyone has the right to enjoy what we have to offer. Our prices are extremely low for handmade, high-quality, fashionable leather items.
In order to allow us to maintain our low prices, we have had to introduce some refund/exchange rules:
1) Faulty Items: An item is considered to be faulty if it has a physical defect (ie: faulty zip, significant tear in the leather or non-usable button studs). We reserve the right to determine what is and is not considered faulty. If a faulty item does escape our strict quality-control process and is shipped to you, we will bear the costs in having it returned to us and sending you out a replacement item. The faulty item must be returned via standard air mail (within 30 days from time of payment) in order to qualify.
2) Exchange: If you would like to exchange your item and it is not faulty (according to our definition), you will need to send the item back to our warehouse in Australia at your expense. It costs $20 (including handling charges) for us to resend the item to you but we will only charge you a $10 reshipping fee (free within Australia). The item must be returned in original condition and packaging (within 30 days from time of payment) for an exchange to be granted.
3) Refunds: We are happy to provide a refund if you change your mind. Refunds requested prior to your item being shipped will be granted in full. Refunds requested after your item has been shipped (usually 24 hours) will be granted less shipping and handling once the item is received by us (in original condition and packaging) within 30 days from time of payment.
We have tried to make these rules as fair as possible for everyone. We want to work with you to ensure you are happy with your purchase as we know that that this is the best form of advertising for us! If you have any questions feel free to contact us.
- Order Tracking & Delivery Estimates
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How long does delivery usually take (estimate only)?
Australia & New Zealand: 3 - 5 business days (1 - 2 business days for Express Shipping)
United States, Asia & Canada: 5 - 8 business days (3 - 4 business days for Express Shipping)
Rest of World: 7 - 12 business days (3 - 4 business days for Express Shipping)
How do I trace my order?
Orders are only traceable once they arrive in the country of destination. Thus please allow a few business days after placing your order for it to be traceable.
Australian Customers: Click here to track your order.
United Kingdom Customers: Click here to track your order.
United States customers: Click here to track your order.
All Express Shipping customers: Click here to track your order.
Customers from all other locations: Check with your domestic postal service as to how to track inbound international parcels.
When I try to trace my order it says "Origin Post Is Preparing Shipment", what does this mean?
Origin Post is a US-based company that operates in each state and prepares incoming shipments for dispatching to individuals. Thus your order is already in your region and will most likely be delivered within a few business days. More information on Origin Post is available here.
- Payment, Pricing & Promotions
- Happy Cow is located in Australia and thus prices are listed in Australian dollars. Currency conversion rates are given as estimates only. When your order is processed, it is done so in Australian dollars in accordance with Australian law. We accept Mastercard, Visa Card, Paypal and Money Orders. If your payment is continually rejected, it is often due to international restrictions on credit card processing implemented by your bank. If this occurs we recommend selecting the Paypal payment method instead. If further problems persist please contact us and we will have the issue resolved for you immediately. All promotions are subject to the Happy Cow terms and conditions. Happy Cow reserves the right to withdraw offers without notice. All decisions/judgements by Happy Cow are final.
- Viewing Orders
- To view your order, click on "My Account" and enter your username and password. Your recent orders will be displayed on the following page. If you have forgotten your password, please click on "Forgotten Password". If you purchased as a guest, please contact us if you have a query about your order.
- Color Swatches
- To see the name of each color, hover your mouse over the appropriate thumbnail on the individual product page.
