Shipping & Returns

Australia

Orders shipped within Australia are sent via Australia Post. Visit www.auspost.com/track to track your order. For more detailed information telephone Australia post. Express orders are fully trackable and regular orders are sent via registered mail.

Orders received before 11am will be dispatched the same day and are guaranteed by Australia Post to be delivered the following day (if you live in a metropolitan area). Visit the Australia Post website to see if your address is included in the next day delivery network. If you order an item that has just sold out we will contact you immediately to notify you, this may cause a delay in dispatching your order.

International

You can see an estimate of shipping rates to your country in the column to the left. To see exact shipping options/costs place the desired items in your shopping cart and use the 'shipping estimator' on the view cart page.

International orders are sent either express or regular. Express orders are sent via DHL with full tracking capabilities and arrive to most destinations within 3 business days (contact DHL to see if your order will arrive within this time frame). Regular shipped items are sent via Registered International Air Mail, through the postal service. Limited tracking may be available if your domestic postal service supports tracking of parcels coming from Australia. You will need to check with them for more information.

Your tracking number is emailed to you once your order is dispatched. Orders sent via Registered Air Mail are trackable after 2 - 3 business days, once they leave Australia. Tracking for U.S. orders is available through the USPS website. If when tracking your order you get a message that states "Origin Post is preparing Shipment", this means the item has already arrived in your state. For more information about this message click here.

Track Your Express DHL Shipment Here:  

 

Delivery Delays

There are a number of reasons why your order may take longer to arrive than the estimates given above. Some common reasons are:
1. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
2. If you are outside the main metropolitian area your order may take longer to be received.
3. If the color you ordered was recently sold out this will also cause a short delay while we arrange an alternative with you.
4. Delivery was attempted but no one was home to sign for the package. If the item was sent Registered, contact your local post office to retrieve your parcel. If it was sent express, delivery will be attempted either later that day or on the following business day.

If the item is a gift it will be marked as gift but the cost of the item will still be included on the customs form. Customs authorities require us to declare the value of the gift item directly on the package. The only time an item will be marked with a nil value is when it is a replacement or exchange item.

International Shipping Terms & Conditions

If you are purchasing from outside Australia, please read the International Shipping Notice, located on the view cart page as it contains important information regarding your purchase.