Shipping information

Depending on the item(s) you purchase on Happy Cow and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods (if available). Generally shipping is available with DHL or USPS.

Yes we ship to everywhere! A shipping quote is given during checkout but actual cost may be more or less.

Any applicable customs charges or taxes are not included in the shipping price and will be your responsibility. There is no refund on shipping prices under any circumstances.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or visit our track your order page and enter your order number and email address or sign into your account.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Due to a high volume period, your order may take longer than anticipated.

Shipping with USPS takes 4 working days with the USA or 10 working days to international locations.

Shipping with DHL takes 4 working days to most international destinations.

Shipping with Startrack (within Australia) generally takes 2 working days.

For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.

Payment information

We gladly accept Visa, MasterCard and PayPal. If your card has been issued outside of Australia,ย  your order may need additional verification before it can be processed (contact your bank or select PayPal as your payment method).

We do not charge a credit card surcharge.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Happy Cow expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and returns

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’.ย After confirming your Order, you will be automatically taken to the Payment page.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

You can contact our customer support team by provided email or mobile phone. In case, it’s not convenient to talk, you can come to our store to make your request.

Any unanswered questions?